Terms of Service
These terms describe the rules and responsibilities for using SwasthaID mobile and web applications.
Store submission reference
Last updated May 26, 2026
SAI INDUSTRIES PVT. LTD. TERMS OF USE
SwasthaID Mobile Application (iOS and Android)
Effective Date: 26 May 2026 | Last Updated: 26 May 2026
These Terms of Use (the "Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Sai Industries Pvt. Ltd. (the "Company," "we," "us," or "our"), a private limited company incorporated and registered under the laws of Nepal (Registration No. 369506), governing your access to and use of the SwasthaID mobile application (the "Application" or "App"), including all associated features, content, and services.
BY DOWNLOADING, INSTALLING, ACCESSING, OR USING THE APPLICATION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY.
These Terms are supplemented by our Privacy Policy, which is incorporated herein by reference and forms an integral part of this agreement. By accepting these Terms, you also acknowledge and consent to the practices described in our Privacy Policy.
For purposes of these Terms, the following definitions shall apply:
By accessing or using the Application in any manner, you confirm that you have read, understood, and agree to be legally bound by these Terms and all applicable laws and regulations.
You agree that your use of the Application constitutes your electronic acceptance of these Terms, and that electronic acceptance is legally equivalent to a written signature under applicable law.
The Company reserves the right to modify these Terms at any time at its sole discretion. You will be notified of material changes through the Application, via email, or other reasonable means.
If you access the Application through the Apple App Store, you acknowledge that these Terms are entered into between you and the Company only, and not with Apple Inc. ("Apple"). Apple has no obligation to furnish any maintenance or support services with respect to the Application.
The Application is intended for use by individuals who are at least sixteen (16) years of age. Users under the age of eighteen (18) ("Minors") may only use the Application with the express consent and under the direct supervision of a parent or legal guardian.
Healthcare Providers, hospitals, clinics, and other organizations that access the Application on behalf of their patients or staff represent and warrant that they are duly authorized legal entities and that the individual accepting these Terms has authority to bind such organization.
The Application provides a digital platform designed exclusively to facilitate the storage, organization, management, retrieval, and controlled sharing of personal health records and medical documentation. The Application functions solely as a health record management tool.
THE APPLICATION IS A HEALTH RECORD MANAGEMENT TOOL ONLY. THE COMPANY DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, TREATMENT RECOMMENDATIONS, OR ANY OTHER FORM OF HEALTHCARE SERVICES. THE APPLICATION IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL CONSULTATION.
Your registered email address is your sole means of account access. You agree to:
You represent and warrant that all information, including Health Data, that you upload, submit, or otherwise make available through the Application is accurate, complete, and not misleading.
THE APPLICATION IS DESIGNED EXCLUSIVELY AS A HEALTH RECORD MANAGEMENT AND STORAGE PLATFORM. THE COMPANY IS NOT A HEALTHCARE PROVIDER. THE APPLICATION DOES NOT PROVIDE AND IS NOT INTENDED TO PROVIDE ANY FORM OF MEDICAL ADVICE, CLINICAL DIAGNOSIS, OR TREATMENT RECOMMENDATION.
ALL HEALTH-RELATED DECISIONS MUST BE MADE IN CONSULTATION WITH A QUALIFIED, LICENSED HEALTHCARE PROVIDER WHO IS FAMILIAR WITH YOUR INDIVIDUAL MEDICAL CIRCUMSTANCES.
THE APPLICATION IS NOT AN EMERGENCY SERVICE. IN THE EVENT OF A MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CONTACT YOUR LOCAL EMERGENCY SERVICES.
The collection, use, storage, processing, and disclosure of your personal information, including Health Data, is governed by the Company's Privacy Policy, which is incorporated into and forms an integral part of these Terms.
You retain full ownership of all Content, including Health Data, that you upload or submit through the Application.
By submitting Content, you grant the Company a limited, worldwide, royalty-free license to use, store, reproduce, and display your Content solely to provide, maintain, and support the Services. This license terminates upon deletion of your account.
The Application, including its software code, design, user interface, features, trademarks, and logos created by the Company, is the exclusive property of Sai Industries Pvt. Ltd. and is protected by applicable laws.
Subject to compliance, the Company grants you a limited, non-exclusive, non-transferable, revocable license to download and use the Application solely for personal, non-commercial purposes.
You agree not to use the Application for any of the following:
The Application may integrate with third-party services like healthcare information systems or cloud notification platforms. The Company does not control such third-party services and is not responsible for their content, accuracy, or privacy practices.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS DIRECTORS, EMPLOYEES, OR AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA LOSS, MEDICAL HARM, OR PERSONAL INJURY.
THE COMPANY'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED USD ($100.00).
THE APPLICATION AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, and employees from any and all claims, liabilities, damages, or costs (including legal fees) arising out of your use of the Application, your violation of these Terms, or your violation of third-party rights.
The Company reserves the right, in its sole discretion, to suspend or terminate your access and User Account, with or without notice, if you breach these Terms, engage in harmful conduct, or as required by law. You may delete your account at any time.
These Terms shall be governed by and construed in accordance with the laws of Nepal.
Any dispute shall first be subject to thirty (30) days of good faith negotiation. If unresolved, disputes shall be finally settled by binding arbitration in Kathmandu, Nepal, in the English language, under the Arbitration Act, 2055 (Nepal).
ALL CLAIMS MUST BE RESOLVED ON AN INDIVIDUAL BASIS. CLASS ACTIONS ARE NOT PERMITTED.
The Company reserves the right to amend or replace these Terms at any time. Material modifications will be accompanied by reasonable advance notice through the Application or via your registered email.
Sai Industries Pvt. Ltd.
Registration No.: 369506
Principal Address: Lalitpur Metropolitan City-3, Lalitpur, Nepal
Support Email: support@swastha.id
Legal/Privacy Email: privacy@swastha.id
Website: https://swastha.id
These Terms constitute the entire agreement between you and the Company regarding the Application and supersede all prior understandings.
These Terms are executed in English. In the event of any conflict, the English version shall prevail.